Terms of Business

This document is important and, for your own benefit and protection, you should read it carefully before signing the Declaration which is to be found on the last page. If there is something you do not understand please ask your Remulate Protect Ltd representative for further information; they will be delighted to help.

This document, together with our Privacy Notice describes both our commitment to you and the basis upon which we will conduct business with you and on your behalf. By signing the Declaration you will be accepting our Terms and Conditions of Business, which means that you are giving your consent for us to operate as outlined. You should be aware that the

terms of this agreement will come into force once we have received your signed Declaration and will remain in force until further notice. It should be noted that this Client Agreement overrides and supersedes any previous Client Agreement we may have issued to you.

ABOUT US

Remulate Protect Ltd is part of the Remulate Group of companies that offer advice to consumers across financial services. Remulate Protect Ltd Protect provide protection and insurance advice. We are permitted to advise on and arrange non-investment insurance for which we will act on your behalf, we will only advise and make recommendations once we have assessed your needs.

WHO REGULATES US?

Remulate Protect Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register. Our Financial Services Register

number is 518666.

WHOSE PRODUCTS AND SERVICES CAN WE RECOMMEND?

We are a whole of market firm for protection and insurance contracts, we are an intermediary and will act on your behalf when providing advice and making our personal recommendation(s) to you. We will do this based on a fair and personal analysis of insurers for:

• Term Assurance
• Critical Illness
• Mortgage Protection
• Income Protection
• Private Medical Insurance
• General Insurance
• Relevant Life Insurance
• Shareholder Protection
• Key Person Insurance
• Group Life, Critical Illness & Income Protection
• Cash Plans
• Dental Plans (Group / Individual)

We will provide you with advice and arrange the contract on your behalf after an assessment of your personal needs and circumstances. Full details of the products we recommend will be confirmed in the product literature you will receive before it is arranged.

We are committed to providing the highest standard of financial advice and service possible. The interest of our clients is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will:

• Be open, honest and transparent in the way we deal with you;
• Not place our interests above yours;
• Communicate clearly, promptly and without jargon;
• Seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any Improvements required.

Material Interest

We will act honestly, fairly and professionally known as conducting business in the ‘Client’s Best Interest’ regulations. Occasionally, situations may arise where we or one of our other clients have some form of interest in business transacted for/with you. If this happens, or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. Where this cannot be achieved, we will not conduct the business.

We have arrangements in place to ensure you are treated fairly and that we are able to safeguard your interests at all times. Our first priority is to avoid a conflict of interest where possible and thereafter to remove any practical impact a conflict could pose. We have a conflict of interest policy in place to help us achieve this objective. You may ask for a

copy of this policy at any time.

OUR SERVICE

We understand the value placed on long standing and close relationships. Our aim is to be there when you need us to deliver advice and guidance that is essential to maintaining your financial wellbeing. We know that plans change, and Remulate Protect Ltd views the provision of an ongoing service as a fundamental part of financial planning.

In addition to our initial advice, we offer an ongoing commitment to you designed to ensure you remain informed and benefit from being a client of Remulate Protect Ltd.

Our initial service and ongoing commitment to you are outlined below.

Initial Service

Once we have established your insurance aims and objectives we will provide you with a report which outlines the specific actions that we believe are necessary to seek to achieve the financial goals that we have identified and agreed with you.

This strategic document is called a suitability report and is the ‘roadmap’ on which our future interactions will be based. We will implement actions where agreed with you and we will confirm all arrangement costs, including payments to any third parties where  applicable, prior to implementation.

The initial advice involves the following actions:

• reviewing your current insurance arrangements
• collating data regarding your existing plans
• analysing your current plans
• researching the options available to you based on your financial circumstance and objectives
• formulating our recommendations
• presenting our advice and recommendations
• discussing our proposals with you
• implementing the plan if you agree to proceed

Ongoing Commitment

• Client Portal – 24/7 access to your policy documents and ability to communicate securely and efficiently with your financial adviser
• Annual Policy Check Up – reach out and establish if there may be any changes to your circumstances / needs
• Quarterly communications with market updates
• Access to Remulate Rewards

THE COSTS OF OUR SERVICES

We do not charge you a fee as we receive commission from the Policy Provider.

VAT

Under current legislation, our services are not subject to VAT but should this change in future and VAT becomes payable, we will notify you before conducting any further work.

YOUR RESPONSIBILITY IN THE ADVICE PROCESS

We offer insurance advice based on the information provided by you. Therefore, it is your responsibility to provide complete and accurate information to us. A failure to do so or a failure to inform us of any subsequent changes may affect the quality of advice you receive. You should also be aware that a failure to provide your Product Provider with complete and accurate information or to notify your Product Provider of any change in the information previously disclosed may invalidate your policy. We do not accept responsibility for verifying any information that you provide to us or ensuring that it is complete before passing it on to an insurer or other Product Provider.

INSTRUCTIONS

We prefer you to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing.

TELEPHONE RECORDING

At certain times, we may record our telephone conversations with you for training and quality purposes. We will advise you of this at the time of the conversation.

YOUR RIGHTS

If you wish to register a complaint, please write to Marc Cohen, Remulate Protect Ltd, Imperial Way, Watford, Herts, WD24 4XX or telephone or 0203 994 7560.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk.

Compensation Scheme

If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme.

Further information about these amounts and limits for all other product types are available from the FSCS at http://www.fscs.org.uk/what-we-cover/products

CANCELLATION RIGHTS

In most cases you can exercise a right to cancel by withdrawing from the contract. In general terms you will normally have a 14 day cancellation period for a life and pure protection policy. This will typically start when you are informed that the contract has been concluded or, if later, when you have received the contractual terms and conditions.

Instructions for exercising the right to cancel, if applicable, will be contained in the relevant product information issued to you.

CLIENT MONEY

We are not permitted to handle client money and we cannot accept a cheque made out to us (unless it is in respect of an item for which we have sent you an invoice) or handle cash.

DOCUMENTATION

All policy documents will be forwarded to you immediately after we have received them. If there are a number of documents relating to a series of transactions, we will normally hold each document until the series is complete and then

forward them to you. We will issue all communications in English, unless agreed otherwise.

ANTI-MONEY LAUNDERING

We are required by the Anti-Money Laundering Regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold

is up-to-date. For this purpose we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.

AMENDMENTS TO OUR TERMS OF BUSINESS

Changes to Terms

We may at any time, change these Terms and Conditions of Business for any valid reason including, but not limited to the following circumstances; we will endeavour to give you reasonable notice of such changes as required by the specific circumstances:

• to reflect a change of law or any regulation (or the way in which they are applied);

• to reflect a change in technology, to cover an improvement or change in our services or in the facilities that we provide;

• to reflect a change in market conditions or the overall cost of providing our services to you;

• to make them fairer or more easily understandable, or to correct a mistake (provided this correction would not adversely affect you);

• to ensure the good management or competitiveness of our business.

LAW

This client agreement is governed and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts.

FORCE MAJEURE

Remulate Protect Ltd shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.

TERMINATION

The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated.

Any transactions effected before termination a due proportion of any period charges for services shall be settled to that date.

DECLARATION

This is our standard Client Agreement upon which we intend to rely. For your own benefit and protection you should read these terms carefully before signing them. If you do not understand any point please ask for further information.